Privacy Policy

Effective Date: 9/1/2025

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, gender, payment and billing information
• Health Information: Medical history, diagnoses, and treatment plans, session notes and exercise progress, videos, images, or other data you share during therapy sessions
• Technical Information: Device information, IP address, browser type, usage data and interactions with the platform

2. How We Use Your Information

We use your information to:

• Provide and improve our Services
• Facilitate virtual therapy sessions and deliver treatment plans
• Communicate with you about appointments, updates, and support
• Process payments and billing
• Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal information.

• Licensed physical therapists providing your care
• Payment processors and technology vendors who support our Services
• Legal authorities, when required by law or to protect rights and safety

We require third parties to protect your data and use it only for authorized purposes.

4. Telehealth and HIPAA Compliance

If you are located in the U.S., we comply with the Health Insurance Portability and Accountability Act (HIPAA) for protected health information (PHI). We implement administrative, technical, and physical safeguards to protect your PHI.

5. Data Storage & Security

We use encryption, secure servers, and industry-standard security practices to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to: Access and receive a copy of your data; Request corrections to your data; Request deletion of your data, subject to legal requirements; Restrict or object to certain processing. To exercise these rights, contact us at support@touchpointpt.com.

7. Cookies and Tracking

We may use cookies and similar technologies to improve your experience, analyze usage, and customize content. You can adjust your browser settings to block cookies, but some features may not function properly.

8. Data Retention

We retain your information as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

9. Children's Privacy

Our Services are not directed to children under 13 (or under 16 in some jurisdictions). We do not knowingly collect information from children without parental consent.

10. International Users

If you access our Services from outside the U.S., your data may be processed and stored in the U.S. or other countries, which may have different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you through the platform or by email.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: support@touchpointpt.com