Terms of Service

Effective Date: 9/1/2025

Welcome to TouchpointPT! These Terms of Service ("Terms") govern your access to and use of our virtual physical therapy platform, including our website, mobile application, and related services (collectively, the "Services"). By using our Services, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old to use our Services. By using the Services, you represent that you meet this requirement.

2. Services Overview

Our platform connects you with licensed physical therapists and provides tools for virtual consultations, treatment plans, exercise tracking, and educational content. Our Services are not a substitute for emergency medical care. If you are experiencing a medical emergency, call your local emergency number.

3. User Accounts

You must create an account to access certain features of the Services. You agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if you violate these Terms.

4. Health Information & Privacy

We comply with applicable health privacy laws (e.g., HIPAA in the U.S.) to protect your health information.

5. Telehealth Consent

By using our Services, you consent to receive physical therapy through telehealth. This includes real-time video sessions, messaging, and digital treatment plans. You acknowledge that telehealth has potential benefits and risks, including limitations on physical examination.

6. Payment & Billing

Some Services require payment. By purchasing Services, you agree to:

• Pay all applicable fees as described at the time of purchase.
• Provide accurate billing and payment information.
• Understand that payments may be processed by third-party providers.
• All fees and unused portions of a plan are non-refundable except where required by law.

7. Prohibited Conduct

You agree not to:

• Use the Services for unlawful purposes.
• Misrepresent your identity, location, or medical condition.
• Record, copy, or distribute therapy sessions without permission from the owners of TouchpointPT.com.
• Interfere with the platform's functionality or security.

8. Intellectual Property

All content, software, and materials provided through the Services are owned by TouchpointPT or our licensors. You are granted a limited, non-transferable license to use the Services for personal, non-commercial purposes.

9. Disclaimers

Our Services are provided "as is" and "as available." We do not guarantee that the Services will meet your needs, be error-free, or available at all times. We are not responsible for any medical decisions you make outside of guidance from your therapist.

10. Limitation of Liability

To the fullest extent permitted by law, TouchpointPT shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Services.

11. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or engage in behavior that risks harm to others or the platform.

12. Governing Law

These Terms are governed by the laws of Ohio, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the platform or by email. Your continued use of the Services after changes take effect constitutes acceptance of the new Terms.

14. Contact Us

If you have questions about these Terms, contact us at: support@touchpointpt.com