Terms of Service

The Patient must be at least 18 years old to use our Services or at least 13 years old with parental consent. By using the Services, the Patient represents that they meet this requirement.

Virtual physical therapy services will be provided through a secure telehealth platform using:

• Synchronous (real-time) services: Live video consultations.
• Asynchronous (store-and-forward) services: Messaging, video recordings for exercise demonstration and form review.
• Remote patient monitoring and digital assessment.
• Progress tracking and documentation.
• Exercise peripherals such as wearable devices or mobile apps (if applicable).

The Patient understands that telehealth physical therapy is different from in-person care and involves the use of electronic communications to enable healthcare providers to deliver services at a distance.

Ohio Licensure Disclosure: The Providers hold an active Ohio Physical Therapy license. This information will be documented in the Patient's medical record.

To ensure effective telehealth sessions, the Patient agrees to:

• Provide accurate health history and current medical information
• Verify identity and physical location at the start of each telehealth session (as required by Ohio law)
• Confirm that they are physically located in Ohio during all telehealth sessions
• Follow prescribed exercise programs and treatment plans
• Notify the Provider of any adverse reactions or concerns immediately
• Ensure a safe, private space for virtual sessions with adequate room for movement
• Maintain reliable internet connection and functional camera/microphone
• Be on time for scheduled video appointments
• Respond to Provider messages within a reasonable timeframe
• Obtain any equipment recommended for therapy exercises
• Participate in remote monitoring activities as prescribed by the Provider

The Patient agrees not to:

• Use the Services for unlawful purposes.
• Misrepresent the Patient's identity, location, or medical condition.
• Record, copy, or distribute therapy sessions without permission from the owners of TouchpointPT.com.
• Interfere with the platform's functionality or security.

The Patient agrees that:

• The Patient will access services through TouchpointPT.com, which is HIPAA-compliant and uses encryption to protect health information.
• The Patient is responsible for ensuring their device meets minimum technical requirements and will contact technical support if experiencing access issues.
• The Patient should conduct sessions in a private location and use headphones, if appropriate, when discussing sensitive information.

The Patient acknowledges understanding of the following information regarding TouchpointPT and telehealth physical therapy:

• The benefits of telehealth physical therapy include convenient access to care, reduced travel, flexibility in scheduling, ability to receive care in familiar environment, continuity of care.
• There are inherent risks including technology failures, delayed response in emergencies, limitations in physical assessment, potential for misunderstanding without in-person interaction, and possible security breaches despite safeguards.
• Traditional in-person physical therapy via other providers is available as an alternative.
• The Provider will deliver the same standard of care through telehealth as would be provided in person.
• The Provider will verify the Patient's identity and physical location at the beginning of each telehealth session.
• The Provider has communicated their name and type of active Ohio physical therapy license.
• The Patient has the right to refuse telehealth services at any time without affecting their right to future care.
• The Patient understands the difference between synchronous (real-time video) and asynchronous (recorded/messaging) services.
• Both synchronous and asynchronous telehealth modalities may be used in the Patient's care.

The Patient understands that:

• Appointments must be cancelled or rescheduled at least 24 hours in advance.
• No-shows without notification may be charged an amount up to the full session fee.
• Repeated no-shows may result in discharge from services.

Both parties agree to maintain professional conduct during all interactions.

The Patient agrees to the following fee structure and terms for telehealth services:

• Session fees are dependent on the evaluation type or plan chosen by the Patient.
• Payment is due by 11:59 PM Eastern Standard Time upon on the day of receipt of an invoice unless other arrangements are made.
• The Patient is responsible for understanding their insurance benefits for telehealth services if applicable.
• The Patient will provide accurate billing and payment information.
• The Patient understands that payments may be processed by third-party providers.
• All fees and unused portions of a plan are non-refundable except where required by law.

The Patient must create an account to access certain features of the Services. The Patient agrees to:

• Provide accurate and complete information.
• Maintain the confidentiality of the Patient's login credentials.
• Notify us immediately of any unauthorized use of the Patient's account.

We reserve the right to suspend or terminate the Patient's account if they violate these Terms.

We comply with applicable health privacy laws (e.g., HIPAA in the U.S.) to protect the Patient's health information.

The Patient may be able to access third party websites (“Third Party Providers”). TouchpointPT is not responsible for the content of any third party website or mobile applications or for any products or services offered by any Third Party Provider or used by the Patient. The Patient's access to or use of any third party websites linked to the SaaS Service may be subject to terms and conditions imposed by the Third Party Provider or other parties, and the Patient's access to and use of such third party websites are entirely at the Patient's own risk. The Patient's breach of any third party website restrictions constitutes a breach of this Agreement by the Patient and may result in termination of the Patient's access to the TouchpointPT and the Services.

The Patient understands that:

• The Provider cannot perform hands-on manual therapy techniques remotely.
• Physical examination is limited compared to in-person evaluation.
• The Provider will assess suitability for telehealth on an ongoing basis.
• Some conditions may require in-person evaluation or referral.
• Emergency situations cannot be managed through telehealth.

In-Person Referral: If the Provider determines that the Patient's condition requires in-person care, imaging, or other services not available through telehealth, the Provider will provide appropriate referrals.

Virtual physical therapy is NOT appropriate for emergencies. The Patient agrees to:

• Call 911 or go to the nearest emergency room for medical emergencies.
• Notify the Provider of any urgent concerns requiring immediate attention.
• Provide emergency contact information and current location for each session.

The Patient understands that:

• Scheduled appointments for live sessions will be conducted in real-time via secure video.
• Asynchronous visits are not scheduled nor are they performed live with a clinician. Asynchronous communication occurs within the time-frame of the Patient's chosen evaluation and/or treatment plan.
• Live sessions must be scheduled at least 48 hours in advance and are subject to platform and clinician availability.
• The Provider will attempt in good faith to respond to non-urgent communication within the timespan associated with the treatment plan chosen and purchased by the Patient. There may be times when this is not possible due to unforseen circumstances. The Patient understands that the Provider shall make good faith efforts to communicate with the Patient as well as when the Patient can expect further communication.

All content, software, and materials provided through the Services are owned by Genuine Intelligence, LLC or our licensors. The Patient is granted a limited, non-transferable license to use the Services for personal, non-commercial purposes.

Our Services are provided "as is" and "as available." We do not guarantee that the Services will meet the Patient's needs, be error-free, or available at all times. We are not responsible for any medical decisions the Patient makes outside of guidance from their therapist.

To the fullest extent permitted by law, TouchpointPT shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of the Patient's use of the Services.

Either party may terminate this agreement at any time with written notice. The Provider may terminate services if:

• The Patient is non-compliant with the treatment plan or repeatedly misses appointments.
• The Patient's condition requires in-person care not available through telehealth.
• Payment obligations are not met.
• Professional boundaries are violated.
• Either party believes that the relationship is no longer beneficial, safe, or respectful.

These Terms are governed by the laws of Ohio, without regard to conflict of law principles.

The Provider is licensed to practice physical therapy in the state of Ohio. The Patient must be physically located in Ohio during all telehealth sessions for services to be legally provided.

Identity and Location Verification: In compliance with Ohio law, at the beginning of each telehealth session, the Provider will:

• Verify the Patient's identity through visual confirmation or other appropriate means.
• Confirm the Patient's physical location within Ohio.
• Document this verification in the Patient's medical record.

The Patient agrees to provide truthful information regarding their identity and location.

Any dispute, claim, or controversy arising out of or relating to these Terms, including the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Services, shall be resolved exclusively through binding arbitration, rather than in court, except that the Patient may assert claims in small claims court if their claims qualify.

The Patient agrees that any arbitration under these Terms will take place on an individual basis. Class arbitrations and class actions are not permitted, and the Patient waives their right to participate as a class member in any purported class proceeding.

If this arbitration agreement is found to be unenforceable, the dispute shall be resolved in the courts located in Ohio, and the Patient consents to the jurisdiction of such courts.

We may update these Terms from time to time. If we make material changes, we will notify the Patient through the platform or by email. The Patient's continued use of the Services after changes take effect constitutes acceptance of the new Terms.

The Patient agrees to the terms outlined in this document and consents to receive virtual physical therapy services under these terms. This includes real-time video sessions, messaging, and digital treatment plans. The Patient acknowledge that telehealth has potential benefits and risks, including limitations on physical examination.

If the Patient has questions about these Terms, contact us at: support@touchpointpt.com