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TOUCHPOINT PT

Mobile-First

Built for Clinicians on the Move

Check in, record, and respond from anywhere, and harness the full power of your desktop when you need it. TouchpointPT works beautifully on every screen, so your workflow never stops when you step away from your desk.

Clinician reviewing patient check-in on a mobile phone

Record from anywhere. Review with precision.

Whether you're between patients, at home, or away from the clinic, your practice is always in your pocket. Async video check-ins mean patients can submit their progress whenever it suits them, and you can review and respond on your own schedule.

When you're back at your desk, the full desktop experience gives you everything you need: charting, billing, HEP management, and scheduling - all in one unified workspace.

  • Record async video check-ins from any device, anywhere

  • Review patient submissions and respond on the go

  • Full-featured desktop dashboard for in-depth clinical work

  • Patients enjoy the same seamless experience on mobile or desktop

Async vs. Live

What's the difference between async and live telehealth?

Asynchronous (Store-and-Forward)

Patients record video submissions directly in the browser on their own schedule. Videos are automatically added to the patient record for you to review and respond when it fits your workflow. No scheduling required.

Live Sessions

Conduct video evaluations and check-ins via your preferred video platform (Zoom, Google Meet, etc.) when clinical judgment requires direct interaction. Document findings in the patient record during the call or immediately after.

Platform Overview

Everything a Modern PT Practice Needs

From your first patient invite to your hundredth recurring subscriber, one platform handles it all without the overhead of a traditional clinic.

Physical therapist conducting an initial patient evaluation

Fast Patient Onboarding

Patients are set up and ready in minutes. Send an invite, they sign intake documents digitally, and they can start immediately.

Patient recording a video check-in from home

Async Video Check-Ins

Asynchronous video check-ins allow patients and clinicians to record video submissions on their schedule; Review and respond in minutes - use as needed between live sessions or craft your own video process.

Patient performing bird-dog exercise at home

HEP Builder

Build and assign custom Home Exercise Programs directly from the patient record. Attach videos, set reps and sets, and deliver programs your patients can follow at home.

Patient booking an appointment on a mobile calendar app

Patient Scheduling

Book patients directly from your dashboard. Automatic email reminders to reduce no-shows are available on Professional and Premier plans. Live sessions on demand, async filling the gaps in between.

Secure online payment processing

Integrated Billing

Invoice patients for individual sessions or enroll them in recurring subscriptions. Stripe-powered billing integrated directly into the patient workflow, no separate billing tool or manual invoicing required.

Clinician typing patient chart notes on a computer

Clinical Documentation

Structured, clean notes for every patient encounter alongside async videos and live sessions in one unified patient record. No more switching between systems.

Physical therapist conducting an initial patient evaluation

Simple Patient Setup

Invite → Sign → Ready in minutes.

Simple Onboarding

Patients Up & Running in Minutes

Invite. Sign. Ready to go.

Getting a new patient started is effortless. Send an invite from the dashboard, they complete and sign their intake documents digitally from any device, and they're ready to begin - all within minutes. No paperwork, no phone-tag, no delays.

  • Send a patient invite directly from your dashboard

  • Onboarding completes in minutes, not days

  • Patients digitally sign intake documents from any device

  • No app download needed - patients access everything from their patient portal

  • Guided process keeps drop-off rates low and first impressions strong

Patient recording a video check-in from home

Store-and-Forward Technology

Record once. Review anytime. Respond in minutes.

Core Feature

Async Video Check-Ins

The heart of the platform.

Asynchronous video is what sets Touchpoint PT apart from every other telehealth tool. Patients record a short video on their own time and directly from their phone or browser, no download required, and you review it when it fits your workflow. No scheduling, no waiting rooms, no missed appointments.

  • Patients submit video from their phone or browser - no app download required

  • Review on your schedule - during cancellations, between appointments, or at end of day

  • Respond with written guidance, exercise updates, or flag for a live session

  • 7-year+ data retention meets standard PT HIPAA requirements

  • Works seamlessly alongside in-person or live telehealth visits

Patient performing bird-dog exercise at home

Home Exercise Programs

Build once. Assign instantly. Update anytime.

Built-In

HEP Builder

Prescribe. Assign. Track.

Build fully customized Home Exercise Programs and deliver them digitally, no separate app required. Attach exercise videos, set reps and sets, and update programs between visits as patients progress. Everything lives alongside your notes and async videos in one unified record.

  • Custom exercise library allows you to upload your own images and videos

  • Custom templates you can share with your organization

  • Build custom exercise programs directly without separate tools or platforms

  • Combine videos in your encounters so patients know exactly how to move

  • Patients access their program from any device - no app download required

Patient booking an appointment on a mobile calendar app

Patient Scheduling

Auto reminders on Pro & Premier plans.

Convenient Scheduling

Patient Scheduling

Your calendar, your rules.

Book patients directly from your appointment dashboard. Quick and easy. Automatic event reminders are included on Professional and Premier plans - sent the day before a planned visit to keep no-shows low. Schedule live sessions when clinically necessary and let async fill the gaps in between.

  • Automatic email reminders reduce no-shows without any manual follow-up

  • Event reminders available on Professional and Premier plans - see pricing for details

  • Live sessions on-demand; async check-ins fill the gaps between visits

  • Integrated directly with patient records

Secure online payment processing

Integrated Payments

Stripe-powered. PCI-compliant by default.

Integrated

Stripe Billing

Get paid without a billing department.

Stripe-powered billing is built directly into the patient workflow. Invoice for individual sessions or enroll patients in a subscription based on your custom treatment plans and services offered - easily create plans that include async communication when needed.

  • Invoice per session or enroll patients in subscriptions based on your custom treatment plans and services offered

  • Stripe Checkout handles all payment processing - PCI-compliant out of the box

  • Transparent billing history visible to both clinician and patient directly in your Stripe dashboard

Clinician typing patient chart notes on a computer

Unified Patient Record

7-year retention. Every encounter in one place.

Built-In

Clinical Documentation

One record. Every encounter.

Create structured clinical notes for every patient encounter - async video reviews, live sessions, and evaluations - all tied to a single unified patient timeline. Seven-year data retention meets standard PT recordkeeping requirements.

  • Create notes for every type of patient encounter - async video reviews, live telehealth sessions, and in-person visits

  • Async videos, exercise programs, and notes all live in one patient record

  • 7-year data retention meets standard PT recordkeeping requirements

  • Review the full patient timeline at a glance - no context-switching

  • Document findings immediately after a session - while details are fresh

Common Scenarios

How Touchpoint PT Can Help

These are the exact scenarios Touchpoint PT was built to address.

1

Scenario

You have high-functioning patients that don't need as much direct care but want to offer a way to build that patient relationship and improve outcomes by staying in touch between visits.

Solution

Async videos let's that patient relationship thrive by enabling patients to submit video check-ins on their own schedule, and you can review and respond in minutes, keeping the connection alive without requiring a live session.

2

Scenario

You want to provide patients with more options to engage with their care between visits. Create a differentiator for your practice by offering asynchronous check-ins that let patients stay connected and engaged between live visits.

Solution

Nothing speaks more than providing patients with the ability to check in asynchronously between visits. It shows that you care about their progress and engagement, and gives them a convenient way to stay connected to their care without needing to schedule a live visit every time.

3

Scenario

You have patients that live in remote areas and have difficulty coming into the clinic for regular visits.

Solution

Async videos let these patients submit video check-ins from home on their own schedule, and you can review and respond remotely, enabling care continuity without requiring them to travel to the clinic for every visit.

4

Scenario

You have patients that frequently cancel or reschedule due to conflicts with their schedule or other obligations.

Solution

Meet patients where they are by enabling them to submit asynchronous video check-ins on their own schedule, and you can review and respond without requiring them to come in for a live visit, reducing cancellations and reschedules while keeping care on track.

5

Scenario

The fixed capacity of your appointment schedule limits your ability to grow your patient panel.

Solution

Async monitoring lets you manage far more patients per hour. Each review takes minutes, not a full session, and Monitored Plan patients generate recurring revenue without the same time cost as live visits. Your schedule stops being the ceiling for your practice growth.

6

Scenario

Patients have disengaged from care due to scheduling conflicts, financial constraints, or the logistical burden of attending regular in-person sessions.

Solution

Async eliminates the scheduling friction. Patients submit check-ins whenever it fits their life - evenings, weekends, between meetings - and you respond when it fits yours. No commute, no childcare, no missed work. Just continued care on a schedule that actually works.

Tailored for You

Which best describes you?

Select your situation to see the most relevant information for your practice.

Starting a Telehealth Practice

Launch your own PT business from scratch

  • Start seeing patients with just a laptop
  • No lease, no staff, no equipment costs
  • Set your own rates and build your brand

I Have an Existing Practice

Expand your current brick-and-mortar or telehealth practice

  • Add async video to supplement live visits
  • Grow revenue without adding physical space
  • Keep more patients on your roster longer

Ready to Transform Your Practice?

Join physical therapists who are delivering exceptional care through our hybrid telehealth platform — and building practices that aren't capped by a schedule.

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